POSITION SUMMARY

Receives emergency and non-emergency telephone calls from the public, emergency service providers, and other public safety agencies requesting police, fire, medical or other emergency services; Responsible for efficiently and accurately gathering of caller information and making the appropriate emergency services dispatch in accordance to established policies and procedures.  The Telecommunicator performs assigned duties under the direct supervision and control of the Shift Supervisor.  The Shift Supervisor reviews daily work for speed and accuracy of detail.

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MINIMUM REQUIREMENTS

 At least 18 years old and possess a high school diploma or GED equivalent.

• A combination of education and experience, which indicate a possession of the knowledge, skills and abilities required at entry.
• Basic computer skills.
• Must successfully pass pre-employment exams, criminal and employment background investigations, and drug and hearing screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Communications - skill to write legibly, spell correctly and type; skill to speak clearly, and hear what is being said over the phone and radio; act quickly; skill to read and interpret complex oral and written instructions.
• Interpersonal Skills – ability to show understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, may deal with difficult people and is sensitive to individual differences.
• Customer Service – ability to manage difficult or emotional callers using tact and empathy; skill to reassure and provide feedback to the caller and respond to the caller’s needs.
• Technical Skills – skill to accurately record names, numbers, and details of a call, and to operate a  variety of computer systems and dispatching equipment.
• Problem Solving – ability to identify and resolve problems.
• Decision Making - ability to make sound and well-informed decisions.
• Teamwork – ability to contribute to building a positive team spirit; supports everyone’s efforts to succeed.
• Organizational Support – ability to support organization goals and values; skill to comply with all lawful rules and policies and procedures.
• Professionalism – ability to treat others with respect and consideration and react well under pressure.
• Adaptability – ability to adapt to work environment changes; skill to deal with frequent change, delays, or unexpected events.
• Dependability – ability to follow direction and takes responsibility for own actions; ability to complete tasks in a timely manner.
• Innovation – ability to present creative ideas; presents ideas and information in a manner to get other’s ideas.
• Integrity/Honesty – ability to keep sensitive information confidential.
• Attendance/Punctuality – ability to report to work at; days, evenings, nights, weekends, and holidays; report to work on a consistent and reliable basis including inclement weather.

To perform this job successfully, the incumbent will possess the knowledge, skills, and ability or aptitude to perform each duty proficiently, and comply with County Policies and Procedures, as outlined in the County Employee Handbook.